Most orders are shipped the first working day after they are received. It is not guaranteed but that is what we strive for.
Free Shipping on orders of $75.00 or more. When choosing Free Shipping the shipping method will be determined by our shipping department. Choosing Flat Rate Shipping when Free Shipping is available will not speed up the process.
Strap Warehouse is not responsible for lost or stolen items when the delivering carrier shows them as delivered.
UPS and FedEx are used for shipments to destinations outside the United States.
International orders with backorders will be held until all items are ready to ship. Customers who want the in stock items shipped right away will be charged additional shipping.
Customers are responsible for all Brokerage, Duties and Taxes etc. associated with each order. Standard and Ground orders are normally charged a Brokerage Fee. Express shipping generally is not charged a Brokerage Fee. Brokerage fees are determined by the delivering carrier.
Returns must be made within 30 days of purchase.
All items must be returned in new condition with any tags still attached. Once we receive and inspect your item(s), we will credit your account. Please allow 7-10 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. We can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Strap Warehouse reserves the right to refuse your return and/or charge a restocking fee. BioThane returns will be subject to a restocking fee of 35% for rolls less than 100’ and 15% for all others. Non-BioThane purchases will be subject to a restocking fee of 15%.
A copy of the original invoice must be included with the return.
All missing/damaged items must be noted within 24 hours via email to firstname.lastname@example.org